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Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Flávia Pimenta, with a professional address in Amstelveen, the Netherlands, processes personal data of individuals who visit this website or contact me to learn about or use my therapy services.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch legislation, including the Algemene verordening gegevensbescherming (AVG).

1. Who is responsible for your data?

The person responsible for processing your personal data is:

Flávia Pimenta
Inner & Outer Pathways
KVK registration number: 42033846
Email: contato@flaviapimenta.me

For questions regarding privacy and the processing of your personal data, you can contact me at the email address above.

2. What personal data may I collect?

Depending on how you contact me and how you use my services, I may process:

  • first and last name;
  • email address;
  • telephone number;
  • information related to scheduling sessions;
  • information necessary for payment;
  • information you voluntarily share during contact or throughout the therapeutic process;
  • information relating to your health and wellbeing when necessary to provide therapeutic services.

During the therapeutic process, you may share personal and sensitive information. Health data is considered a special category of personal data under the GDPR/AVG and receives additional protection.

I do not request more information than is necessary for the purposes described in this Privacy Policy.

3. How do I use your data?

Your personal data may be used to:

  • respond to requests and messages sent through the website or by email;
  • contact you regarding therapy services;
  • schedule, provide, and administer therapy sessions;
  • process and record payments;
  • comply with legal and administrative obligations;
  • maintain records necessary for the proper provision of services;
  • protect my rights and comply with professional and legal obligations.

Information shared during therapy sessions is used exclusively within the context of the therapeutic relationship and the provision of services, in accordance with professional confidentiality obligations.

4. What is the legal basis for processing your data?

The GDPR/AVG requires each processing activity involving personal data to have an appropriate legal basis. These may include consent, the performance of a contract, compliance with a legal obligation, or legitimate interests.

Depending on the purpose, I may process your data on the basis of:

  • performance of a contract, when processing is necessary to provide and administer the services you have requested;
  • legal obligation, when certain information must be retained or provided to comply with a legal requirement;
  • legitimate interests, where applicable and provided that these interests do not override your rights and freedoms;
  • consent, when consent is the appropriate legal basis for a particular processing activity.

When health data or other special categories of personal data are processed, the additional requirements established under the GDPR/AVG for such information will also be observed.

5. Who may your data be shared with?

Your data is not sold or used for advertising purposes.

When necessary to provide services or comply with legal obligations, certain data may be processed by service providers acting on my behalf, such as payment providers, hosting and storage services, or communication tools.

These providers will only have access to the data necessary for the specific purpose and, where applicable, will be subject to contractual data protection obligations.

I do not share information about the content of therapy sessions with third parties, unless there is a legal obligation or another legal basis that permits or requires such disclosure.

6. Online sessions

Online sessions are conducted via Google Meet. The session link is sent before the scheduled appointment.

Sessions are never recorded under any circumstances.

The use of Google Meet is also subject to Google's own privacy and data protection policies.

7. How long is your data stored?

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, also taking into account any applicable legal, administrative, and professional record-retention requirements.

Different types of data may therefore be retained for different periods.

When data is no longer necessary and there is no legal obligation or other legitimate reason to retain it, it will be securely deleted or anonymised.

8. Your rights

Under the GDPR/AVG, depending on the circumstances, you have rights regarding your personal data, including the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data where the legal conditions are met;
  • request restriction of processing;
  • object to certain processing activities;
  • request data portability where applicable;
  • withdraw your consent where processing is based on consent.

These rights are subject to the conditions and exceptions provided for under the GDPR/AVG.

To exercise your rights or ask a question about the processing of your data, please contact me at: contato@flaviapimenta.me

I will respond to your request within the time limits established by applicable legislation.

You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).

9. Security

I take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure, or other forms of improper processing.

Access to information is limited to what is necessary to provide services and comply with applicable obligations.

10. Cookies and browsing data

This website may use cookies and similar technologies for its operation and, depending on the tools used on the website, for traffic analysis or other purposes.

Where required, your consent will be requested before using cookies that are not strictly necessary for the functioning of the website.

11. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to the services, tools used, or applicable legal requirements.

The most recent version will always be available on this website, with the date of the latest update indicated at the beginning of the document.

12. Contact

If you have any questions about this Privacy Policy or how your personal data is processed, please contact:

Flávia Pimenta
Email: contato@flaviapimenta.me
Inner & Outer Pathways
KVK registration number: 42033846